Hybrid Customer Service Representative

We are currently seeking motivated and dedicated Hybrid Customer Service Representatives for our Accounts Receivable team in Harrisburg, PA. In this role, you'll begin with a 30-day in-person training period to ensure a smooth onboarding experience. After the training period, the position transitions to fully remote. Candidates must be local to the Harrisburg area to meet the initial on-site requirement.

Location: Harrisburg, PA (must be local for in-office requirement)
Position Type: Hybrid - Monday to Friday, 8:00 AM to 5:00 PM
Hourly Rate: $17/hour

Responsibilities:

• Reminder Call Campaigns: Conduct outbound reminder calls for patients and clients, primarily in medical and occasionally utility sectors, through predictive dialing and phone queue systems. These calls are often pre-collect notices for patient-responsible balances or impending service disconnections.
• Self-Pay Monitoring: Reach out to patients with late payments on their agreed plans, helping them to stay on track.
• Client Knowledge: Learn the unique procedures for each call center client, including resolution options, payment plan setup, charity eligibility, and mail-in/on-site payment instructions.
• Client Communication: Handle inbound and outbound calls with multiple client types, offering support and payment solutions tailored to each client's policies.
• Remote System Access: Navigate and access various client systems as needed.
• Payment Processing: Process credit card or check payments over the phone, entering them accurately to resolve client accounts.
• Documentation and Support: Send out requested statements and receipts, explain insurance coverage, gather insurance information for billing, and provide limited training to new employees working on similar accounts.
• Client Coordination: Complete and forward necessary forms (payment plans, insurance, etc.) to the Client Coordinator, ensuring accounts are managed within both State and Federal regulations.
• Performance Metrics: Meet established benchmarks for call volume, duration, and quality.

Qualifications:

• Must be based in the Harrisburg, PA area due to the initial in-office training requirement.
• Comfortable with remote work after the initial 30-day period.
• Prior experience in customer service or call center environments preferred.
• Excellent communication and interpersonal skills.
• Ability to learn and work within multiple systems and client protocols.
• Familiarity with basic financial or medical billing a plus.

If you are passionate about helping others and eager to join a team that values accuracy, empathy, and efficiency, apply now to start making a difference. If you are applicable for this role, we will give you an introductory phone call. We look forward to welcoming you to our team!

Medix is acting as an Employment Agency in relation to this vacancy.