Practice Support Associate

Key Responsibilities:

Administrative Support:

• Schedule, confirm, reschedule, and manage patient appointments.
• Maintain accurate patient records in the Electronic Health Records (EHR) system.
• Handle patient inquiries and provide exceptional customer service in person, over the phone, and via email.
• Manage office communications, including phone calls, emails, faxes, and mail.
• Prepare and organize patient charts, ensuring all necessary documentation is up to date.
• Maintain office filing systems for medical and administrative records, both electronic and paper-based.

Patient Support & Coordination:

• Welcome and check in patients, creating a warm and professional environment.
• Assist with patient intake, collecting personal, insurance, and medical history details.
• Provide patients with instructions for procedures, exams, and post-visit care.
• Address patient concerns related to appointments, billing, and insurance.
• Ensure a seamless patient experience from arrival to departure.

Billing & Insurance:

• Verify insurance details and input accurate billing codes.
• Assist patients with billing inquiries, process co-pays, and explain insurance coverage.
• Manage claim submissions and follow up on outstanding balances or issues.
• Collaborate with the finance team to ensure accurate financial records for patient services.

Office Organization & Supply Management:

• Monitor and maintain office supplies and inventory to keep the practice well-stocked and organized.
• Ensure a clean and professional office environment.
• Keep medical forms, brochures, and other patient resources updated and readily available.
• Oversee office equipment maintenance and troubleshooting.

Team Collaboration & Support:

• Coordinate with medical, administrative, and support staff to ensure smooth daily operations.
• Assist with special projects and additional tasks as directed by supervisors or management.
• Adhere to office policies and healthcare regulations for efficiency and compliance.
• Support the coordination of patient referrals and follow-up appointments.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.