Patient Concierge (Medical Receptionist)

We are hiring for a Patient Concierge, for one of our healthcare clients in Overland Park, KS! Full time and PRN opportunity avaialble. Must have healthcare experience and knowledge!

Role Overview: Patient Concierge team members are responsible for creating a friendly and warm first impression for patients internally and externally to our clinics. You will be the face of the clinic and provide a welcoming environment for patients entering the clinic and help patients get started on their journey to improved health. Additionally, the Patient Concierge team member identifies opportunities for community engagement.

• Triage patient-related messages and questions in a timely manner
• Assist patients with resolving issues within the scope of practice or utilizing a member of the clinical care team including Physicians, Advanced Practice Providers, Clinical Navigators and other staff members
• Check and disperse daily faxes to the appropriate team member
• Scanning documents and maintaining medical records into practice management systems
• Enter claims for collections on FMLA, Rating Letters, etc.
• Assist with fulfillment of medical record requests as needed
• Recognize, welcome and register patients at check in. Serve as a role model for patient service
• Guide patients through intake processes, new patient forms, copies of office policies and legally required documents. Assist in full completion and accuracy of paperwork.
• Inventory, stocking and cleaning of lobby, PT bay and other clinic areas
• Complete transactions using POS systems, reconcile daily collections reports
• Inform administration of operational problems and patient feedback
• Provide coverage in multiple office locations as needed, including urgent care clinics
• Opening and closing of clinic
• Verify insurance and benefits for patients
• Any other job duties that might be requested by the doctors or management to help the office run efficiently

Specialties in the Clinic: Orthopedics, vascular and vein, pain management, sports medicine, spine pain, joint replacement, general surgery, bariatric surgery.

Schedule: M-F 7:30-4:30 OR 8:30-5:30

Location: Overland Park, KS 66211

Pay: $18.00-21.50/hr+

Requirements:

• 1-2+ years as a Medical Receptionist, scheduler, or in a healthcare setting
• Strong Tenure in past positions
• Strong customer service skills
• Computer/Technology Knowledge

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Medix is acting as an Employment Agency in relation to this vacancy.