Patient Access Specialist

Position Overview: The Patient Scheduling Coordinator is responsible for facilitating the smooth and efficient scheduling of patient appointments, ensuring accurate and timely communication regarding procedural requirements and preparation. This role requires a customer-focused approach, strong communication skills, and the ability to work collaboratively with various departments to ensure optimal patient care and satisfaction.

Essential Responsibilities:

• Provide detailed and accurate information related to department-specific scheduling criteria, ensuring patients are well-prepared for appointments, including arrival time and location.
• Proactively engage with patients and customers, actively listening to their concerns, offering assistance, and providing alternative solutions when necessary.
• Exhibit exceptional telephone etiquette, maintain a professional demeanor, and demonstrate strong communication skills in all interactions with patients, team members, and healthcare providers.
• Uphold the organization's commitment to exemplary customer service and a Patient First Philosophy, ensuring each patient receives the highest level of care and attention.
• Utilize and navigate registration, scheduling systems, and web-based resources effectively to manage patient appointments and maintain accurate records.
• Possess proficiency with computer applications, multi-line telephone systems, printers, and other office equipment to facilitate smooth operational processes.
• Maintain a basic understanding of medical procedures and requirements to accurately schedule appointments based on patients' needs.
• Review patient schedules daily, ensuring all changes and updates are promptly communicated to relevant team members to ensure seamless patient flow and care.

Qualifications:

• Excellent verbal and written communication skills with a professional and empathetic approach.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems, scheduling software, and office equipment.
• Ability to maintain confidentiality and handle sensitive information.
• Previous experience in a healthcare environment or similar role is preferred.

This role is critical in ensuring smooth operations and excellent patient experiences, contributing to the overall success of the healthcare team.

Hours : M-F 8-4:30 ONSITE

Pay: Up to 21 Hourly

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.