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ER Patient Access Representative - Overnight Shift
Job description
Are you currently in the job market for a full time role? Medix is hiring multiple Patient Access Representatives to join the overnight shift team at a leading healthcare system's facility in Battle Creek. In this role, you'll play a vital part in ensuring seamless patient registration and access operations-contributing directly to both patient experience and the overall revenue cycle.
Job Overview:
- This is a 12-hour overnight shift
- (7:00 PM - 7:30 AM, 3 shifts per week)
- Rotating weekends
- Pay: $17.00/hr - $19.00/hr
Job Requirements:
- Previous customer service experience required.
- High School Diploma
- Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
- Prior experience in healthcare is preferred, but not required
- Ability to multi-task and work under pressure in fast-paced environments.
Job Responsibilities:
- Greet and register patients promptly and accurately.
- Verify insurance eligibility and obtain authorizations per payer guidelines.
- Collect and post payments, ensuring accurate balancing and reconciliation.
- Complete and process patient forms and physician orders; scan and index documentation.
- Schedule appointments across multiple facilities and departments, communicating details clearly.
- Manage assigned work queues and assist with financial counseling when needed.
- Maintain patient confidentiality in all forms of communication.
- Follow established workflows, protocols, and policies.
- Take initiative to resolve issues and ensure a positive patient experience.
- Other duties as assigned
Shift rotations follow a six-week cycle:
- Week 1: Sunday / Thursday / Friday
- Week 2: Monday / Tuesday / Thursday
- Week 3: Monday / Wednesday / Saturday
- Week 4: Sunday / Thursday / Friday
- Week 5: Monday / Tuesday / Thursday
- Week 6: Monday / Wednesday / Saturday
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.