Enrollment Services Associate

We are looking for an individual with at least 1 season of recent experience in open enrollment

Location - Remote

Salary - $19.50/hr unless bilingual then $20.50/hr

Contract role

Day to Day:

• Answer incoming and make outbound calls and take appropriate action for each call depending on the basis of the call and the needs of the plan participant, employee, etc.
• Educate callers of available benefits and assist in making informed benefits decisions.
• Maintain customer satisfaction & meet call center metrics based on assignments.
• Use company or client policies to determine if there can be an immediate resolution to a customer issue or if issue requires managerial inclusion.
• Regularly attend coaching sessions and training sessions to stay updated on product or company policy changes. Accept information discussed in coaching sessions to increase personal performance within assigned position.
• Continual enhancement of personal & professional development that includes computer skills such as Microsoft Outlook, Office, Excel, Word and custom US ENROLLMENTS programs.
• Input data into the various computer platforms as required by Company and Clients to keep each caller's record updated.
• Maintain HIPAA compliance.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Prior experience in open enrollment
• Licensed in life & health insurance
• Spanish preferred but not required

Apply Today!

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