Customer Service - Product Recall

JOB SUMMARY

We are seeking a dynamic, hard-working professional with a solid education or background in customer service and a desire to work for a fast-paced, large medical device manufacturing corporate organization. In addition to customer skills, you must have a roll-up your sleeves attitude. You will be responsible for phone and email communication with clients to follow up on recall notices and document customer responses and any resulting injuries.

MAJOR RESPONSIBILITIES

• Follow up with clients via email and phone regarding recalled products.
• Record all information and data regarding customer experiences with recalled products.
• Document any known injuries that have occurred with recalled products.
• Responds to inquiries made by management to resolve customer needs or concerns, including recall instructions, account listing information, and product returns and credit information.

MINIMUM JOB REQUIREMENTS

Education

• High School Diploma or equivalent.

Work Experience

• At least 2 years of customer service

Knowledge / Skills / Abilities

• Strong data entry skills
• Customer service experience over the phone
• Advanced skills level in Microsoft Office (Outlook, Word, Excel, etc.)
• Demonstrate excellent organizational skills
• Demonstrate an eagerness to assist internal and external customers
• Excellent verbal and written communication skills