Coordinator Patient Access

Job Posting: Bilingual Patient Access Coordinator (PAC)

Location: South End, MA
Schedule: Monday - Friday

• 7:30 AM - 4:30 PM
• 8:00 AM - 5:00 PM

Overview:
We are seeking a Bilingual Patient Access Coordinator to join our team. The PAC will be responsible for checking in patients, verifying insurance, collecting demographic information, handling patient outreach, and collecting co-pays (cash and cards). In some departments, the PAC will also schedule patient appointments.

Duties & Responsibilities:

• Check in patients efficiently while verifying insurance and collecting necessary demographic information.
• Collect co-pays via cash and card transactions.
• Schedule and confirm patient appointments as requested by the patient or provider.
• Set up recalls for returning patients as instructed by the provider.
• Answer phones in a polite and professional manner, identifying the department and introducing self.
• Work closely with the clinical team to assist walk-in patients with symptoms, ensuring proper triage.
• Manage incoming and outgoing in-basket messages.
• Create telephone encounters for non-urgent patient concerns requiring clinical team follow-up.
• Scrub schedules for outstanding arrived appointments and complete the checkout process.
• Utilize specialized software for Dental and Optical departments.
• Verify insurance in advance and on the same day.
• Act as a mentor to new and existing registration staff.
• Assist with training and orienting new staff to department policies, procedures, and workflow.

Skills & Abilities:

• Bilingual (Required) - Must be fluent in English and [Specify Second Language, e.g., Spanish].
• Strong communication skills with the ability to interact professionally with patients and team members at all levels.
• Proficiency in Windows, Epic, Workday, RTE, and MassHealth Portal.
• Ability to multitask and remain flexible in a fast-paced environment.