SBO Representative

Job Title: SBO Representative

Skills:

• Proficient in basic computer operations and data entry with the ability to adapt to various healthcare technology platforms.
• Thorough understanding of medical insurance and healthcare billing, including compliance with HIPAA regulations, familiarity with third-party operations, and knowledge of CPT and ICD-10 codes.
• Strong multitasking abilities and prioritization skills in a fast-paced environment, with a focus on maintaining professionalism and efficiency.
• Excellent verbal and written communication skills for effective interaction with both internal and external stakeholders.
• Exceptional customer service aptitude, capable of handling inquiries from insurance carriers, patients, and colleagues professionally.
• Demonstrated problem-solving skills and attention to detail.

Performance Responsibilities:

• Address customer inquiries and complaints via multiple channels, including phone, email, and electronic platforms, by conducting research and proposing solutions.
• Handle escalations from external vendors, investigating disputed balances, write-off requests, and patient payment plan issues.
• Process inbound patient self-pay correspondence and initiate outbound calls to investigate issues or verify account information.
• Document all interactions and actions accurately, including patient payment details and follow-up information.
• Identify and process self-pay overpayments, adhering to discount and financial assistance policies.
• Utilize software and technology efficiently to manage workload and calls.
• Manage inbound and outbound calls promptly and effectively, meeting productivity metrics.
• Collaborate with other departments to resolve patient issues and complaints.
• Ensure compliance with HIPAA guidelines and organizational policies.

Selling Points:

• Opportunity for permanent placement in a large organization.
• Temporary position with potential for long-term employment.

Must-Have Skills/Qualifications:

• Prior experience in customer service or call center roles, handling escalated calls and payments.
• Knowledge of CPT and ICD-10 codes.
• Strong interpersonal skills with a focus on productivity metrics.
• Ability to maintain consistency in schedule (Monday-Friday) with flexibility in shift timings.

Schedule/Shift:

• Monday-Friday
• Flexible shift timings: 7:30 AM - 3:30 PM / 8:00 AM - 4:00 PM / 8:30 AM - 4:30 PM / 9:00 AM - 5:00 PM (choose one and adhere to it)
• Initially fully onsite; potential for hybrid work model upon permanent placement, with one day per pay period (every two weeks) in the office.

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