Referral Support Advocate - Virtual Care

Everyone gets sick, but not all of us have equal access to state-of-the-art care. Included Health levels the playing field. Inspired by the century-old practice where doctors gather to discuss the most difficult cases they face, Included Health uses technology to expand on this esteemed tradition. We connect members, electronically and in-person, to recognized experts from world-leading medical institutions, whether across the continent or around the corner. We multiply the impact of the best doctors in the nation, and dramatically improve the quality of care for consumers-all while materially reducing the total cost of care for insurers and employers.

Our team members genuinely enjoy working with each other-whether it is helping our latest member find the right physician, going out to happy hour, or collaborating on our latest product innovation. We work hard to support one another.

We are only missing one thing…you.

Responsibilities:

Day to Day:

• Processing specialty referrals
• Get referrals from clinicians
• Get referral then go to insurance database, high quality provider and facility, one in network- some research
• Then pull records, call location, make sure they treat what they're looking for
• Communication between patient and coordinator,
• Follow up w/ location- reach out in a few days to see if appt has been made
• They do not schedule the appointment, but give the member the info to reach out to the facility
• Majority is speciality

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.