Patient Service Representative

Responsibilities

• Perform a variety of administrative and clerical tasks, including scheduling patient appointments, processing referrals, and handling medical records requests in a timely and accurate manner.
• Provide excellent customer service by professionally assisting patients, healthcare providers, and insurance representatives via phone and email.
• Maintain a high level of accuracy when updating patient records and verifying insurance information to ensure compliance with healthcare regulations.
• Efficiently manage a high volume of inbound and outbound calls, averaging 30-40 calls per day, while maintaining a 45% conversion ratio for appointment scheduling.
• Work collaboratively with other team members and departments to streamline processes and improve patient experiences.
• Handle sensitive medical and financial information with discretion and in accordance with HIPAA regulations.
• Adapt to workflow changes and new procedures as directed, demonstrating flexibility and a willingness to learn.

Schedule

• Shifts will be scheduled between 7:00 AM and 5:00 PM, Monday through Friday.

Qualifications

• Minimum of one year of experience in a Medical Front Desk, Call Center, or Customer Service role within a healthcare setting.
• Strong communication skills and the ability to handle a high volume of calls professionally and efficiently.
• Comfortable working in a phone-based role for extended periods, remaining seated for most of the shift.
• Basic knowledge of medical terminology, insurance verification, or electronic medical records (EMR) is a plus.
• High school diploma or GED required.

Nice-to-Have Skills

• Experience using Athenahealth (Athena) EMR/EHR software.
• Bilingual in Spanish (preferred but not required).
• Prior experience working in a healthcare environment or medical office.
• Familiarity with Explanation of Benefits (EOBs) and insurance processes.

Pay

• $17 to $22 per hour, depending on experience and qualifications.

Training

• Comprehensive two-week in-person training will be provided to ensure a smooth transition into the role.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.