Patient Service Representative

Medix is looking for a Patient Service Representative in the DFW area.

Must Have Skills/Qualifications

Minimum one year of experience in a call center environment, preferably in a medical or insurance setting.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of computerized scheduling systems.
Knowledge of customer service principles and techniques.

Job Description/Key Responsibilities:

Enters patient demographics and schedules office appointments, procedures and consultations and relays pre-visit instructions including paperwork requirements and financial obligations.
Coordination of all inbound referrals, associated appointments and medical record indexing.
Uses computerized appointment system to match physician/clinician availability with patient's preferences in terms of date, time and location.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
Ensures that updates (e.g., cancellations, reschedules or additions) are tracked accordingly to company guidelines.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling and/or hospital consults.
Documents clinical questions or concerns in an electronic message format and relays to applicable staff and providers following established triage guidelines and urgent/emergent protocols.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.