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Patient Service Representative

Posted: September 17, 2024
Salary:US$16.00 - US$18.00 per hour
Location:Dalworthington Gardens
Job type: Contract
Discipline:Allied
Reference:233594_1726580941
Work Location:On-site

Job description

Medix is looking for a Patient Service Representative in the DFW area.

Must Have Skills/Qualifications
  • Minimum one year of experience in a call center environment, preferably in a medical or insurance setting.
  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of computerized scheduling systems.
  • Knowledge of customer service principles and techniques.
Job Description/Key Responsibilities:
  • Enters patient demographics and schedules office appointments, procedures and consultations and relays pre-visit instructions including paperwork requirements and financial obligations.
  • Coordination of all inbound referrals, associated appointments and medical record indexing.
  • Uses computerized appointment system to match physician/clinician availability with patient's preferences in terms of date, time and location.
  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
  • Ensures that updates (e.g., cancellations, reschedules or additions) are tracked accordingly to company guidelines.
  • Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling and/or hospital consults.
  • Documents clinical questions or concerns in an electronic message format and relays to applicable staff and providers following established triage guidelines and urgent/emergent protocols.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.