Patient Access Specialist

Patient Access Representative Position Overview:

This is a highly visible customer service role responsible for welcoming and assisting patients, families, and healthcare providers. The Patient Access Representative excels in customer service, registration/scheduling, insurance verification, and adherence to Standards of Care.

Key Responsibilities:

• Deliver outstanding customer service to patients, visitors, and healthcare customers.
• Manage and prioritize patient flow efficiently.
• Verify insurance coverage and benefits.
• Triage phone calls and coordinate appointment scheduling.
• Address inquiries from patients, visitors, and customers.
• Collect patient demographics, personal details, and medical histories through interviews.
• Process payments from patients.
• Perform additional duties related to the role as needed.

Requirements:

• Education: High School Diploma.
• Experience: Minimum of two years in healthcare or a related customer service field.

Preferred Qualifications:

• Strong written and verbal communication skills.
• Exceptional customer service abilities.
• Proven multitasking skills in a fast-paced environment.
• Team-oriented mindset with a collaborative approach.
• Knowledge of healthcare systems and insurance processes.
• Familiarity with medical terminology.
• Positive and professional attitude towards tasks and colleagues.
• Basic math skills (addition, subtraction, multiplication, division, and percentages).

Essential Skills and Experience:

• Experience with patient check-in and check-out processes.
• Knowledge of insurance policies and procedures.
• Familiarity with pre-registration workflows.

Key Soft Skills:

• Outstanding customer service experience.
• Team player capable of collaborating with diverse teams, including doctors and staff.
• Open to feedback and committed to growth (coachable).
• Demonstrates professionalism in all interactions.

Medix is acting as an Employment Business in relation to this vacancy.