Order Entry Pharmacy Technician

JOB DESCRIPTION:

Perform customer service work and order entry tasks under the supervision of a licensed pharmacist to deliver superior patient care and customer service.

Assist the pharmacist with the day-to-day activities in a closed-door long-term care pharmacy.

Support an environment that promotes optimal efficiencies, staff retention and superior quality of business office employees.

ESSENTIAL JOB DUTIES

* Communicate with the nursing facilities, prescriber's office and insurance plans by phone or fax to fill orders, answer questions and assure high level customer service satisfaction

* Review and ensure all orders are complete before routing to order entry

* Check and verify all order shorts, refill too soon file, pending orders from previous day and process

* Works closely with Billing Representatives to manage and process pending order claims

* Researches missing deliveries, missing medication orders, incorrect prescriptions and successfully resolve issues

* Report any unresolved issues to appropriate Pharmacy personnel

* Enter profile only information into patient profiles

* Process orders received from electronic or faxed prescriptions and accurately enter order information in pharmacy system

* Accurately calculate quantity of order to send based on requested amount or automated system

* Perform data entry for implementation, reorders, new orders, PRN orders, readmissions and new admissions

* Ensure orders are processed according to pharmacy cutoff times and within expected delivery windows

* Prepares first dose orders including test claiming to insure accurate billing if required

* Verify accurate input of all new orders, profile patients into database

* Processes records of medication and equipment dispensed to resident. Compute charges and enters data in computer

* Promote open communications between internal and external customers, enhance cooperative efforts, and improve pharmacy production performance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

* Basic knowledge of data entry Basic pharmacy and drug knowledge

* Dynamic and goal-oriented individual with strong interpersonal skills and ability to manage confrontational inquiries in a controlled and courteous but resolute manner

* Excellent oral communication skills

* Professional demeanor and ability to provide superior customer service

* Strong problem-solving skills; ability to research and quickly identify probable billing errors and appropriate solutions

* Exposure to automated tasking system

* Ability to work well in a team-oriented, cooperative environment

HOURS: Variable schedule, need to have open availability between 7am-10pm M-F, 7a-7p on weekends. Rotating weekends, typically work every 3 weekends or so. (Full Time, 40 hours a week)