Medical Receptionist

Position Overview: We are seeking a professional, highly-organized, and bilingual (English/Spanish) Medical Receptionist to join our healthcare team. As the first point of contact for our patients, the ideal candidate will provide excellent customer service, ensuring a positive and welcoming environment while efficiently managing office operations.

Key Responsibilities:

• Greet and assist patients upon arrival, ensuring a friendly and helpful demeanor.
• Answer phone calls, schedule appointments, and confirm patient appointments in both English and Spanish.
• Maintain accurate patient records, ensuring confidentiality in accordance with HIPAA regulations.
• Collect and verify patient information, including insurance details and medical history.
• Process patient billing and payments, and assist with insurance verification.
• Assist in managing patient flow and ensure timely communication with medical staff.
• Handle patient inquiries, providing information about services, procedures, and policies in both English and Spanish.
• Maintain office supplies and assist with administrative tasks such as filing, faxing, and scanning.
• Ensure cleanliness and organization of the waiting area and reception desk.
• Other duties as required by the healthcare team.

Shift schedule is 8-5, M-F, fully onsite at the office in Silver Spring, MD.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.