Medical Office Representative

Position Overview:

We are seeking a Medical Office Representative to join a fast-paced primary care clinic. The ideal candidate will have strong front office experience, excellent communication skills, and the ability to handle a high volume of phone calls while maintaining exceptional patient service.

Shift: Mon-Fri (8am-5pm)

Location: Santa Monica, CA

Pay: $23-$25/hr

Job Responsibilities:

• Phone Management: Handle a large volume of incoming and outgoing calls, assisting patients with inquiries and appointment scheduling.
• Patient Check-In/Check-Out: Greet patients, verify information, and ensure a smooth check-in/check-out process.
• Scheduling & Coordination: Book, confirm, and reschedule patient appointments as needed.
• Message Routing: Direct messages between patients and providers, ensuring timely responses.
• Prescription Refills: Process medication refill requests following office protocols.
• Insurance Verification: Confirm insurance coverage, eligibility, and benefits before appointments.
• Copay Collection: Collect and process patient payments at the time of service.
• EMR Utilization: Maintain and update electronic medical records (preferably EPIC experience).
• Chart Management: Work with patient charts to ensure accurate and complete documentation.

Qualifications & Experience:

• Minimum 1 year of medical front office experience, preferably in a busy clinic setting.
• Familiarity with insurance verification, copay collection, and EMR systems (Epic preferred).
• Strong multitasking and organizational skills to handle high patient volume efficiently.
• Excellent communication and teamwork skills with a patient-centered approach.
• Ability to adapt to changing priorities and maintain professionalism in a fast-paced environment.

This is a great opportunity for someone looking to grow within a busy and well-established primary care practice. If you have the skills and experience to thrive in this role, we encourage you to apply!

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
• Short Term Disability Insurance
• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.