Front Desk

Part Time Medical Front Desk

Responsibilities:

• Greets patients promptly in a friendly manner as they arrive at the department, que arrival into the EMR.
• Assist patients with the completion of all necessary forms and documentation, review registration documents with all new patients, copy insurance and ID per protocol.
• Answer and direct patient questions in an empathetic manner showing urgency.
• Answers telephones efficiently, professionally, and pleasantly.
• Triage calls to the correct person/location.
• Build and maintain patient charts using the practice EMR system; create charts and work with referring physician office staff to assure all appropriate records received prior to visit.
• Maintains physician schedules, assuring smooth operations.
• Handle physician tasks (ranging from requesting reports, to placing phone calls).
• Assists patient in ordering and scheduling lab and imaging ordered by our oncologists, obtain insurance authorization as needed.
• Maintain and update patient demographics.
• Inform financial counselor of any insurance changes.
• Collect copays and process per protocol.
• Sort, open and distribute mail, and faxes, emails, system inboxes.
• Maintains good relationships with referring physician offices and staff at hospitals where we practice.
• Processes physician dictation for distribution
• Works closely with answering service, distributing evening/weekend calls to appropriate offices.
• Maintain daily operations of the front office by following standard policies and procedures.
• Maintains composure in difficult situations and provides service recovery as needed utilizing customer service skills.
• Possesses strong communication skills that lend to a team-oriented work environment.
• Respects the dignity and confidentiality of patients.
• Maintains a good attendance record and reports on-time for work.
• Maintains a professional attitude and appearance.
• Complies with clinic safety policy and procedures.
• Assists with the review and updating of front desk policy and procedures.
• Assists with training and orientation of new employees as assigned.

Hours: Monday, Tuesday, Friday 7am-3:30pm or 8am-4:30pm + coverage on select holidays

Pay: $18-$23/hr

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