Medical Front Desk

Job Title: Front Desk Specialist

Client Description: Our client is committed to delivering exceptional healthcare services to their patients and clients. They prioritize providing top-notch customer service while maintaining an efficient front-end and clinical workflow. Join the team and become an integral part of their mission to provide quality care to the community.

Responsibilities:

• Warmly greet all patients and office guests upon arrival
• Efficiently handle patient check-in and check-out processes
• Accurately enter and verify patient demographics and insurance information
• Educate patients about insurance coverage and benefits
• Ensure completion and filing of necessary paperwork, including insurance forms and authorizations
• Obtain or create electronic medical record numbers and enter them into our system
• Direct patients to radiology as needed
• Address patient balances and set up payment plans when necessary
• Collect and enter patient payments accurately
• Schedule and reschedule appointments as required
• Maintain records of cancelled or rescheduled appointments
• Review and update patient eligibility
• Prepare and submit daily payment collection reports
• Balance daily receipts and reconcile with reports
• Accept and process patient disability forms and medical records requests
• Receive and forward lab results from external facilities to clinical staff
• Manage incoming deliveries and ensure proper handling
• Assist patients and family members with any inquiries or requests
• Maintain a professional demeanor and positive work atmosphere at all times
• Perform any other duties as assigned by the office manager

Qualifications:

• Excellent telephone etiquette and strong communication skills (both written and verbal)
• Proficiency in computer literacy, including practice management software, EMR, Microsoft Word, and Excel
• Detail-oriented with strong organizational skills
• High school diploma or equivalent

Preferred Qualifications:

• Prior customer service experience (non-healthcare-related)
• Ability to multitask and work in a fast-paced environment

Benefits:

• Opportunity for growth within a large organization
• Competitive benefits package
• Weekly Pay

Schedule/Shift:

• Monday to Friday, 8:00 AM to 4:30 PM