Fertility Benefits - Member Service Representative (REMOTE)

Fertility Benefits - Member Service Representative (REMOTE)

• Job Details

1. Posting Date: 01-13-2025
2. Reference ID: 238207
3. Location: New York, NY
4. Work Location: Remote - Equipment Provided
5. Discipline: Healthcare Financial Services and Benefits Navigation
6. Job Type:Contract-to-Hire
7. Salary Expectations/ Pay Rate or Range: $22-$23/hr

• Job Description

1. Responsibilities/ Job Duties:

• May be asked to focus on outbound calls/messages around technical issues and general program questions based on volume.
• Answer non-complex inquiries related to fertility managed services benefit and benefits design/navigation within target response times and with high member satisfaction.
• Answering contacts related to "Member Wallet" and payments-related member issues.
• Assisting members with ensuring relevant documentation is submitted for reimbursement requests.
• Processing receipts submitted by members for reimbursement across all areas of the Member Wallet product.
• Demonstrate meticulous attention to detail with a strong customer service orientation.
• Provide a high degree of empathy in dealing with sensitive topics.

1. Minimum Education and Experience Qualification Requirements:

• 1-2 years of member-facing experience in support in the fertility benefits space (experience in healthcare, financial services and/or claims may be acceptable in lieu of direct fertility benefit navigation)
• Proficient in Google Workspace Tools (i.e. Macbooks)
• Ability to work independently and as part of a team - adaptable
• Strong organizational skills, demonstrated ability to multi-task and manage time effectively.

1. Schedule/ Shift: Please fill in

• (2 Openings): Tuesday - Saturday, with the weekday hours set as 8:30am-5pm ET, and Saturday hours 9am-5:30pm ET
• (1 Opening): Sunday - Thursday, with the weekday hours set as 1pm-9:30pm ET, and Sunday hours 9am-5:30pm ET

1. Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

• Approved Non-Exempt (Hiring) States

If your state is not listed below, unfortunately we do not have authority to hire in that area at this time.

• AZ - Arizona

• DC - District of Columbia

• DE - Delaware

• FL - Florida

• GA - Georgia

• HI - Hawaii

• IL - Illinois

• KS - Kansas

• MA - Massachusetts

• MD - Maryland

• ME - Maine

• MI - Michigan

• MN - Minnesota

• NC - North Carolina

• NJ - New Jersey

• NM - New Mexico

• NV - Nevada

• NY - New York

• OH - Ohio

• OR - Oregon

• PA - Pennsylvania

• SC - South Carolina

• TN - Tennessee

• VA - Virginia

• VT - Vermont

• WI - Wisconsin

Medix is acting as an Employment Agency in relation to this vacancy.