Family Services Support Specialist

Job Description

• Determine eligibility, process enrollment (including families transferred from partnering agencies or other funding sources), and complete certification of families qualified for subsidized childcare within designated time frames, in accordance to agency policy.
• Conduct appointments to assess family eligibility, collect documents, explain program rules, and assess family's need for program referrals.
• Schedule and conduct timely interviews to facilitate family enrollment or continuation of the services.
• Effectively manage the activities and changes for our clients, ensuring the highest levels of quality, accuracy, and program integrity. When necessary, collaborate with Fraud Prevention Unit to maintain program integrity.
• Complete file transfer requests for out-of-agency transfers, as necessary. Complete transfers to other program funding sources, as necessary.
• Provide customer service to families, providers, and internal customers. Troubleshoot and provide technical assistance as needed to resolve inquiries and concerns.

• High School Diploma or equivalent.
• A minimum of one year of experience in the areas of customer service, human services, social services, administrative/clerical support, or a related field.
• Must provide proof of Covid-19 vaccination.

Monday - Friday: 8am - 5pm