Customer Service Representative

Job Title: Customer Service Representative

No absences before Jan 30
Able to attend training for 2 full weeks 8-4pm

Schedule: 11am-4pm or 12pm-5pm M-F (25 hours per week)

Pay: 17-19/hr

Location: remote, equipment provided

What You Will Do:

Receives and addresses consumer inquiries, resolving non-clinical issues and complaints, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.

Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.

Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.

Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.

Qualifications

High School Diploma or equivalent required

Work Experience:

Minimum of one year of customer service experience preferably in a health care setting required

Excellent oral/verbal communication and customer service skills required

PC skills including Microsoft Office

Bilingual skills preferred

Medix is acting as an Employment Agency in relation to this vacancy.