Call Center Supervisor

Position Overview
We are seeking a skilled and confident individual to lead our dynamic call center team, ensuring smooth operations and exceptional performance. This role involves overseeing daily activities, providing training, and stepping in to support the team when needed.

Key Responsibilities
* Lead and manage a team of 18 call center employees (15 offshore, 3 in the U.S., with 1 on-site).
* Ensure calls in the queue are addressed promptly and efficiently, with the call center handling approximately 1,200 calls per day (e.g., scheduling, cancellations, etc.).
* Conduct training for team members and hold them accountable for meeting performance expectations.
* Monitor and analyze call volume and response times to optimize efficiency.
* Maintain professional and clear communication with team members, management, and doctors, confidently addressing questions and concerns.
* Exhibit a hands-on approach by stepping in to assist the team whenever necessary.

Qualifications
* Proven experience as a supervisor in customer service or call center operations, with strong leadership capabilities.
* Proficiency in technology, including expertise in Microsoft Office Suite and adaptability to new software tools.
* Solid foundational knowledge of healthcare insurance processes and terminology.
* Demonstrated ability to take ownership of responsibilities and ensure accountability in meeting goals.
* Maintains a high level of professionalism in communication, demeanor, and work ethic.

Schedule
* Monday to Friday, 8:00AM to 5:00PM

Pay Rate
* $28 to $31 an hour

Medix is acting as an Employment Agency in relation to this vacancy.