Call Center Representative (Healthcare)

Are you looking to grow experience in the healthcare field? We are hiring for Call Center Representatives to join our team in the Great Neck, NY area. We are seeking candidates who are a team player, organized, and someone who is both reliable and responsible. If you feel you are a good fit for this position based on the below information, apply today!

Please note: this is an in person position! NOT REMOTE

What's in it for you?

• Dental, health, vision
• Weekly Pay
• PTO

Job Title: Call Center Agent

Pay Rate: $19-20.50/hr
Available Location(s): Great Neck, NY

Hours: M-F 8:00am-5:00pm (No evenings, no weekends)

Job type: Contract to hire

Department: Orthopedics

Job Description

• PURPOSE: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

  ACCOUNTABILITIES:

  • Manage calls from patients requiring medical care and provide / gather information needed

  • Take electronic messages and convey information to respective medical care providers

  • Screen and transfer calls to the appropriate person/department

  • Assign pending documents into a patient's chart within the EMR system

  • Provide excellent customer service

  • Other duties as assigned by managers and leads

  EDUCATIONAL REQUIREMENTS: High School diploma or GED.

  EXPERIENCE: One-year medical office experience. Health care receptionist or call center experience preferred.

  KNOWLEDGE:

  • HIPAA and other regulatory policies

  • Insurance regulations, policies, and procedures

  • Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette

  • Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.

  SKILLS:

  • Strong communication skills, verbal and written

  • Extensive customer service experience

  • Proven ability to multi-task

  • Computer skills, being proficient with Windows based software

  • Strong problem-solving skills and ability to think quickly, professional, and efficiently

  • Ability to represent our organization in a professional manner

Apply today!!

#MedixNE