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Are you looking to grow experience in the healthcare field? We are hiring for Call Center Representatives to join our team in the Great Neck, NY area. We are seeking candidates who are a team player, organized, and someone who is both reliable and responsible. If you feel you are a good fit for this position based on the below information, apply today!
Please note: this is an in person position! NOT REMOTE
What's in it for you?
Job Title: Call Center Agent
Pay Rate: $19-20.50/hr
Available Location(s): Great Neck, NY
Hours: M-F 8:00am-5:00pm (No evenings, no weekends)
Job type: Contract to hire
Department: Orthopedics
Job Description
PURPOSE: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
ACCOUNTABILITIES:
Manage calls from patients requiring medical care and provide / gather information needed
Take electronic messages and convey information to respective medical care providers
Screen and transfer calls to the appropriate person/department
Assign pending documents into a patient's chart within the EMR system
Provide excellent customer service
Other duties as assigned by managers and leads
EDUCATIONAL REQUIREMENTS: High School diploma or GED.
EXPERIENCE: One-year medical office experience. Health care receptionist or call center experience preferred.
KNOWLEDGE:
HIPAA and other regulatory policies
Insurance regulations, policies, and procedures
Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
SKILLS:
Strong communication skills, verbal and written
Extensive customer service experience
Proven ability to multi-task
Computer skills, being proficient with Windows based software
Strong problem-solving skills and ability to think quickly, professional, and efficiently
Ability to represent our organization in a professional manner
Apply today!!
#MedixNE