Healthcare
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Hire the right healthcare staff with speed and precision locally or nationwide.
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Overview
This fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center technologies, such as chat, inboundcalls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental standards. Display customer service and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.
Hours:
Working 25 hours a week (PART TIME)
9am-2pm or 9:30-2:30 Monday-Friday (EST)
Compensation:
18-19/hr DOE
Location: Remote, can sit anywhere in the US
What You Will Do
Supports a designated line of business, initiating proficiency in a specific area of expertise.
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.
Qualifications
High School Diploma or equivalent required
Must have strong customer service skills and empathy
Must be computer savvy
Must be able to keep adherence and time management skills
Work Experience:
Minimum of one year of customer service experience preferably in a health care setting or call center
Excellent oral/verbal communication and customer service skills required
PC skills including Microsoft Office
Benefits: