Answer incoming calls from patients, physicians, and other healthcare professionals regarding medical inquiries, appointment scheduling, and general assistance.
Provide accurate information to callers regarding medical procedures, test results, treatment options, and medication inquiries, adhering to HIPAA regulations.
Schedule patient appointments efficiently, taking into consideration physician availability, patient preferences, and urgency of medical needs.
Verify patient demographics, insurance information, and medical history to ensure accurate documentation and billing processes.
Assist patients with insurance-related inquiries, including verifying coverage, explaining benefits, and resolving billing issues.
Maintain confidentiality and professionalism while handling sensitive medical information and patient concerns.
Collaborate with medical staff, including physicians, nurses, and administrative personnel, to coordinate patient care and resolve inquiries promptly.
Document all interactions and transactions accurately in the electronic medical records (EMR) system, ensuring thorough and precise record-keeping.
Follow established call center protocols and procedures to provide consistent and high-quality service to patients.
Participate in ongoing training and professional development opportunities to stay updated on medical advancements, procedures, and customer service best practices.

Call Center Representative