Call Center Agent

Are you looking for a rewarding opportunity to make a difference in healthcare? Do you thrive in a role where you can utilize your communication skills and compassion to assist others? We're seeking a dedicated individual for a Call Center Patient Coordinator position.

Purpose: The Call Center Patient Coordinator serves as the primary point of contact for our patients, managing incoming calls to register new patients and assist current patients. This role requires the use of tact, compassion, and confidentiality to provide professional service to all callers.

Accountabilities:

• Manage incoming calls from patients seeking medical care, gathering necessary information, and providing assistance as needed.
• Take electronic messages accurately and convey information to the appropriate medical care providers.
• Screen calls and transfer them to the appropriate person or department efficiently.
• Assign pending documents into patients' electronic medical records (EMR) system accurately.
• Provide excellent customer service, demonstrating empathy and professionalism in every interaction.
• Perform other duties as assigned by managers and team leads.

Experience:

• Minimum one-year experience in a medical office setting.
• Preferred experience as a healthcare receptionist or in a call center environment.

Knowledge:

• Understanding of HIPAA and other regulatory policies related to patient confidentiality.
• Familiarity with insurance regulations, policies, and procedures.
• Knowledge of medical office procedures, policies, practices, and terminology.
• Experience with electronic medical systems, such as Athena/Centricity, Medi-Tech, or similar platforms, is advantageous.

Skills:

• Excellent verbal and written communication skills.
• Extensive experience in customer service, with a focus on empathy and professionalism.
• Proven ability to multitask effectively in a fast-paced environment.
• Proficiency in Windows-based software and ability to navigate computer systems efficiently.
• Strong problem-solving skills and the ability to think quickly and professionally under pressure.
• Capability to represent the organization in a professional and positive manner at all times.
• This role offers an opportunity to be a crucial part of our patient care team, providing vital support to patients and contributing to their overall experience with our organization.