Billing/Patient Pay Specialist

Responsibilities

• This full-time entry-level position processes/posts a variety of billing transactions such as charge entry, denial management, payment posting, daily cash management and patient inquiries in accordance with department procedures
• Checks and verifies insurance data; enters data into EMR system and uses systems to research questions and generate reports
• Performs related general clerical duties
• Answering phones, responding to patient request or transferring to the necessary departments
• Verifies accuracy of billing data as well as the logging of payments while maintaining current records and balances, correcting any errors
• Processing sliding fee scale applications
• Maintain current records including billing addresses and other demographics via contacting patients as needed
• Assist patients in understanding billing and charges for which they are responsible
• Contacts patients to obtain, verify, and update account information when necessary
• Able to complete all tasks each day with little assistance; be very reliable and punctual as attendance is important for this position
• Assists in claim processing and management
• Creates itemized statements as a result of payment posting and denial management
• Performs other related duties, as assigned

Qualifications

*Basic understanding of billing, clerical, and administrative procedures

*Excellent written and verbal communication skills

*Excellent organizational and time management skills

*Ability to solve problems as they arise

*Excellent research and customer service skills

*Proficient in Microsoft Office Suite or similar software

*Must be detail oriented

*Education: High School Diploma or equivalent

*2 years of Customer Service

*General knowledge ofICD-9, ICD-10, CPT, CDT coding