What You'll be Doing:

Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
Identifying potential medication-related and health-related issues and escalating them to the pharmacist
Obtaining provider contact information to facilitate the delivery of clinical interventions
Obtaining patient information required for clinical interventions
Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
Accurate record keeping in Arine's software platform
Participating in process improvement meetings and team meetings to optimize workflows
Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Scheduling patients for telephonic or video conference appointments with clinical pharmacists
Assisting with obtaining referrals and authorizations
Undertaking other assigned projects

Our Ideal Candidate Possesses:

State Licensed Pharmacy Technician
Highly preferred candidate with National Certificate (PTCB or ExCPT)
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong computer skills, including proficiency in the Microsoft 365, Google Workspace, and MacBooks
A team player mindset with the ability to work independently
Ability to work 40 hours/week

Nice-to-Haves:

Remote Work Requirements:

Medix is acting as an Employment Agency in relation to this vacancy.

Remote Clinical Support Specialist (Pharmacy Technician)