PBX Operator

Job Opportunity: Full-Time PBX Operator
Location: Laguna Woods, CA 92637
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Onsite)

We are seeking a dedicated and detail-oriented PBX Operator to join our team and provide critical support to our operations. If you're open to new opportunities, we'd love to hear from you!

Daily Responsibilities:

• Handle 200-300 calls per day, answering and routing calls (primarily from patients).
• Manage emergency calls, including hospital-to-doctor communications, and route them as needed.
• Process mail twice daily, including operating a postage machine and distributing mail to departments.
• Prepare and mail billing forms (folding, stamping, and mailing).
• Handle overflow patient calls and provide direction to the appropriate resources.

Experience and Skills We're Looking For:

• PBX experience is preferred, but candidates with receptionist and high-volume phone experience are encouraged to apply.
• Comfortable managing high call volumes.
• Open to candidates from any industry who are eager to learn and grow in this field.
• Tech-savvy and quick to learn new systems and processes.

What We Offer:

• A collaborative and supportive team environment.
• Opportunity to make an impact while supporting patients and medical professionals.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.