Field Service Tech

Job Overview: In this role you will be responsible for providing on-site support to radiologists and employees in the area. This support will require the specialist to support customer sites and employee work locations with on-site physical assistance. This position performs installation, modification, repair, testing and servicing of applications and IT equipment (desktops, laptops, radiologist workstations, monitors, printers, scanners, network devices, kiosks, phones, video and data conferencing devices).

Key Responsibilities:

• Travel to customer sites and provide on-site IT support for end users
• Install, configure, test, and optimize end-user software and IT equipment.
• Follow company procedures and technical documentation to perform repairs, preventive maintenance, and service activities.
• Diagnose and resolve hardware and software issues, which may include reloading software and replacing hardware.
• Maintain clear and detailed documentation of incidents and service requests using ServiceNow.
• Provide expert support for various software applications, including Adobe, Microsoft Office, and Active Directory.
• Troubleshoot and support Windows and Mac operating systems, as well as Android and iOS mobile devices.
• Ensure network connectivity and address fundamental networking issues.
• Consult with the IT Services Manager and technical staff via phone, Teams, and email to troubleshoot and resolve incidents efficiently.
• Perform installation, modification, repair, testing, and servicing of IT equipment such as desktops, laptops, workstations, monitors, printers, scanners, phones, and conferencing devices.

Qualifications:

• 3-5 years of experience in a service desk or IT support role, with a strong focus on end-user IT equipment, operating systems, and desktop hardware.
• Proven experience with troubleshooting and supporting software applications such as Adobe, Microsoft Office, and Active Directory.
• Experience with both Windows and Mac operating systems.
• Familiarity with Android and iOS mobile device support.
• Understanding of network connectivity fundamentals.
• Experience with a ticket-handling system (ServiceNow is preferred).
• Excellent customer service skills with the ability to communicate effectively with non-technical staff.
• Ability to work independently, providing on-site physical support to various customer locations.

Medix is acting as an Employment Agency in relation to this vacancy.