Job Description

The Front Office Administrative Assistant provides administrative and clerical support to ensure the smooth day-to-day operations of a healthcare office. This position is responsible for assisting with incoming requests, processing returned mail, verifying patient information, organizing medical records, and providing front desk coverage. This is a part time opportunity. 

Responsibilities/ Job Duties: 

• Make outbound phone calls regarding returned mail, verify patient mailing addresses, and update information as needed.
• Assist with preparing, organizing, and mailing documents and correspondence.
• Provide front desk coverage, including greeting visitors, answering general inquiries, and directing individuals to the appropriate department.
• Receive and review incoming electronic health record (EHR) requests, organize documentation, and sort records according to established categories and procedures.
• Conduct follow-up calls regarding second notices to address questions, confirm mailing information, and communicate any necessary updates to the appropriate team members.
• Document communication and relay relevant information to internal departments, including Community Health Workers (CHWs).
• Provide general administrative support and assist with additional office duties as needed.

Minimum Education and Experience Qualification Requirements: 

• Previous front office, receptionist, or administrative support experience required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Bilingual in English and Spanish required.

Schedule/ Shift: Monday / Fridays 8am - 5pm (hour lunch) , Wed 8am - 12pm (no lunch) OR Monday - Friday 8am - 12pm

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients