You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Patient Account Representative to manage inbound customer service calls, respond to patient inquiries, and ensure accurate account information. This role involves explaining Explanation of Benefits (EOBs) and providing essential support related to patient accounts and estimated out-of-pocket expenses.
Key Responsibilities
- Handle inbound customer service calls and inquiries.
- Monitor internal and external email inboxes.
- Respond to patient account questions and provide customer support.
- Explain and read EOBs.
- Inform patients of their estimated out-of-pocket expenses.
- Update patient accounts in the computer system.
- Ensure demographic information, addresses, phone numbers, and insurance information are correct.
Qualifications
- Basic medical billing knowledge.
- Ability to interpret and understand Explanation of Benefits (EOBs).
- Ability to navigate computer systems and billing platforms.
- Self-motivated with the ability to learn quickly and work independently.
- Strong communication and problem-solving skills.
Experience
- 1+ years job-related experience in a physician/hospital Business Office or CBO.
Skills
- Medical Billing
- EOB Interpretation
- Computer System Navigation
- Billing Platform Proficiency
- Meditech (EMR) (Preferred)
- Communication
- Problem-solving
Additional Requirements
- Flexible start time between 7:00 AM and 8:30 AM after training.
- Work schedule includes four 9-hour days and one 4-hour day.
- Trainees will follow their assigned trainer's schedule.
- Potential to transition to remote work for outpatient employees after meeting performance benchmarks.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Medix is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and encourage all qualified individuals to apply. We are committed to providing reasonable accommodations to employees with disabilities. If you require accommodations, please contact Medix HR.*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
