Medical Front Desk Receptionist
Location: Blue Bell, PA (On-site)
Position Type: Full-Time
Schedule: Monday – Friday (Standard daytime hours, off by 12:00 PM on Fridays; 40 hours/week)
Pay Range: $21.00 – $23.00 per hour
About the Role
We are seeking an experienced, patient-focused Medical Front Desk Receptionist to join our team in Blue Bell, PA. In this role, you will be the first point of contact for our patients, managing the front-office workflow to ensure an efficient, welcoming, and HIPAA-compliant healthcare environment.
This is an on-site, 40-hour-per-week position offering a desirable schedule with half-day Fridays and a pathway to permanent hire (Contract-to-Hire).
Key Responsibilities
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Patient Reception & Intake: Greet patients and visitors warmly; complete patient check-in and check-out; verify identity, contact details, and demographic records.
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Scheduling & Coordination: Schedule, reschedule, and confirm patient visits, specialist consultations, and follow-up care across multiple providers.
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Phone & Communication: Manage a high volume of inbound calls across a multi-line phone system, route inquiries appropriately, and relay messages between patients and clinical staff.
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Billing & Insurance Verification: Confirm patient insurance coverage, benefits, and eligibility prior to appointments; collect co-pays, deductibles, and outstanding account balances at check-in/out.
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Referrals & Authorizations: Secure, process, and attach needed specialist referrals, prior authorizations, and clinical orders.
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Records & Administration: Maintain electronic medical records (EMR/EHR) with strict adherence to HIPAA guidelines; process incoming faxes, medical records requests, and document scanning.
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Office Coordination: Maintain an organized, professional waiting and reception area to promote smooth day-to-day clinic operations.
Minimum Qualifications
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High school diploma or equivalent (GED).
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Demonstrated experience working in a medical front desk, outpatient clinic, or ambulatory care environment.
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Hands-on experience with multi-line phone systems handling high call volumes.
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Proven knowledge of patient intake, appointment scheduling, and health insurance verification/collections.
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Solid computer literacy, strong typing skills, and high attention to detail.
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Excellent interpersonal and verbal/written communication skills with a patient-centered approach.
Preferred Qualifications
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Prior experience in an Ear, Nose & Throat (ENT), Allergy, Audiology, or related surgical/specialty practice.
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Hands-on experience with Electronic Health Record (EHR) platforms—specifically eClinicalWorks (eCW), NextGen, or Epic.
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Familiarity with ENT medical terminology and specialized referral/authorization workflows.
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Demonstrated track record of coordinating complex schedules for multiple providers simultaneously.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
