Bilingual Case Manager (Senior Services) - Monrovia, CA

Position Overview

We are seeking a compassionate, bilingual (Spanish/English) Case Manager to provide in-office, phone-based care coordination and advocacy for at-risk senior citizens (ages 60+). In this role, you will work directly with an established caseload of approximately 100 participants to conduct assessments, connect individuals to vital community resources, and help prevent or delay premature institutionalization. While maintaining monthly contact goals is essential, daily priorities center on delivering high-quality, attentive, and personalized care.

Responsibilities

• Conduct daily, in-office, phone-based case management for an established caseload of approximately 100 senior participants (minimum of one contact per month per client; no cold calling).

• Deliver community-based care management, advocacy, and guidance to prevent or delay premature institutionalization of vulnerable seniors.

• Perform comprehensive psychosocial assessments and annual reassessments over the phone.

• Collaborate closely with the Nurse Care Manager (NCM) to create, monitor, and adapt individualized care plans.

• Execute regular client outreach, maintain consistent monthly care check-ins, and ensure timely documentation of all program records and expense logs.

• Prioritize meaningful interactions and quality of care during all client communications while meeting required operational metrics.

Required Qualifications

• Direct experience in case management working with Medi-Cal, Medicare, or dual-eligible populations.

• Hands-on experience working with older adults (seniors aged 60+).

• Fluent bilingual proficiency in English and Spanish (verbal and written).

• Ability to work fully on-site 5 days per week in Monrovia, CA.

Preferred Qualifications

• Bachelor of Arts or Science in Social Work, Human Services, Gerontology, Psychology, or a related field.

• Knowledge of community resources, local social service agencies, and support systems for older adults.

• Understanding of elder and dependent adult abuse warning signs, risk factors, and mandatory reporting protocols.

• Demonstrated ability to build rapport and work effectively with clients, family members, caregivers, and multidisciplinary teams.

• Strong verbal, written, organizational, and active listening skills.

• Proficiency with computers and office productivity software, including Microsoft Office (Word, Excel, Outlook).

• Proven track record of exercising sound independent judgment, maintaining strict client confidentiality, and following regulatory policies and attendance standards.

Schedule

• Monday – Friday, 8:00 AM – 4:30 PM

Compensation

• Competitive hourly rate / salary (commensurate with experience)

Benefits

• Weekly Pay, Medical, Dental, Vision, Short Term Disability, and Life Insurance

  Bilingual Case Manager (Senior Services) - Monrovia, CA

  Position Overview

  We are seeking a compassionate, bilingual (Spanish/English) Case Manager to provide in-office, phone-based care coordination and advocacy for at-risk senior citizens (ages 60+). In this role, you will work directly with an established caseload of approximately 100 participants to conduct assessments, connect individuals to vital community resources, and help prevent or delay premature institutionalization. While maintaining monthly contact goals is essential, daily priorities center on delivering high-quality, attentive, and personalized care.

  Responsibilities

• Conduct daily, in-office, phone-based case management for an established caseload of approximately 100 senior participants (minimum of one contact per month per client; no cold calling).

• Deliver community-based care management, advocacy, and guidance to prevent or delay premature institutionalization of vulnerable seniors.

• Perform comprehensive psychosocial assessments and annual reassessments over the phone.

• Collaborate closely with the Nurse Care Manager (NCM) to create, monitor, and adapt individualized care plans.

• Execute regular client outreach, maintain consistent monthly care check-ins, and ensure timely documentation of all program records and expense logs.

• Prioritize meaningful interactions and quality of care during all client communications while meeting required operational metrics.

• Required Qualifications

• Direct experience in case management working with Medi-Cal, Medicare, or dual-eligible populations.

• Hands-on experience working with older adults (seniors aged 60+).

• Fluent bilingual proficiency in English and Spanish (verbal and written).

• Preferred Qualifications

• Bachelor of Arts or Science in Social Work, Human Services, Gerontology, Psychology, or a related field.

• Knowledge of community resources, local social service agencies, and support systems for older adults.

• Understanding of elder and dependent adult abuse warning signs, risk factors, and mandatory reporting protocols.

• Demonstrated ability to build rapport and work effectively with clients, family members, caregivers, and multidisciplinary teams.

• Strong verbal, written, organizational, and active listening skills.

• Proficiency with computers and office productivity software, including Microsoft Office (Word, Excel, Outlook).

• Proven track record of exercising sound independent judgment, maintaining strict client confidentiality, and following regulatory policies and attendance standards.

• Schedule

• Monday – Friday, 8:00 AM – 4:30 PM

• Compensation

• Competitive hourly rate / salary (commensurate with experience)

• Benefits

• Weekly Pay, Medical, Dental, Vision, Short Term Disability, and Life Insurance

•  

• Ability to work fully on-site 5 days per week in Monrovia, CA.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.