Job Title: Medical Receptionist
Schedule/Shift: Fulltime (40 hours), 5 days a week 8:00 am - 4:00 pm, rotating over 7 days of the week.
Location: Onsite in New Haven, CT 06511
Pay: $28.43/hr
Summary: As a member of the Clinical Reception Team, the Clinical Receptionist provides seamless, coordinated and compassionate care at every patient encounter. The position provides coverage primarily to the Acute Care department and support to other clinical areas based on operational need. Additional responsibilities include:
- Answer phones, greet patients and visitors and schedule appointments.
- Serve as a source of information to patients on policies, procedures and office activities.
- Monitor daily appointment access in order to ensure that appointments are scheduled in accordance with section guidelines.
- Make adjustments as necessary. Initiate and direct reception staff in rescheduling activities, assisting in that process as necessary.
- Schedule appointments in the Epic clinical system.
- Monitor and assist in the support of timely completion of all reception tasking, both through Epic and via MyChart requests and messages.
- Collaborate with management and clinical leadership around best practices and workflow. Provide assistance with complex patient scheduling needs, and coordinate follow up appointments as necessary. Gather, compile and record data. Create reports and summarize findings.
Responsibilities:
- Answer incoming phone calls, assess urgency, and direct callers to the appropriate person or department.
- Escalate urgent patient needs directly to physicians or nursing staff.
- Assist other receptionists with screening and managing patient calls.
- Provide information regarding departmental policies, procedures, insurance, and available services.
- Assist patients with completing required forms and documentation.
- Develop and maintain monthly provider schedules and clinic calendars.
- Adjust provider schedules to accommodate time off, additional patients, hospital emergencies, and last-minute provider call-outs.
- Create patient rescheduling lists when providers are unavailable.
- Schedule patient appointments and resolve scheduling conflicts.
- Notify patients of appointment changes and cancellations, prioritizing urgent rescheduling needs.
- Schedule patients for clinical research studies when applicable.
- Greet and assist patients and visitors, identifying their needs and directing them appropriately.
- Update patient information, verify insurance coverage, and track referrals.
- Complete patient encounter forms and process fee-for-service payments.
- Schedule diagnostic testing and specialized appointments at hospitals and other medical facilities.
- Ensure patients receive the necessary paperwork and instructions for scheduled procedures.
- Coordinate surgical scheduling, including pre-operative and post-operative appointments and lab work.
- Obtain and distribute required surgical documentation and track completion.
- Manage and coordinate changes to surgical schedules.
Required Skills:
- Excellent interpersonal, verbal, and written communication skills.
- Strong customer service skills and ability to work effectively with all levels of staff.
- Ability to interact professionally and respectfully with a diverse patient population.
- Strong critical thinking and independent decision-making skills.
- Ability to troubleshoot, resolve patient concerns, and exercise sound judgment.
- Exceptional attention to detail and organizational skills.
- Flexibility to work across multiple clinical areas as needed.
- Strong active listening skills to assess patient needs and direct callers to appropriate resources.
- Excellent written communication, including spelling, grammar, punctuation, and proofreading.
- Ability to handle high-volume phone calls and relay accurate, detailed messages.
- Proven ability to multitask and meet performance expectations in a fast-paced, high-pressure environment.
- Experience scheduling appointments within an electronic medical record (EMR), preferably Epic.
- Demonstrated record of excellent attendance, punctuality, and reliability.
Preferred Skills:
Proficiency in Epic. Proven experience in a medlcal/clinlcal setting scheduling appointments.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
