You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dynamic Patient Concierge to manage patient communications, assist with diverse administrative tasks, and ensure a seamless and positive experience for all patients.

Key Responsibilities

• Triage patient-related messages and questions in a timely manner
• Assist patients with resolving issues within the scope of practice or utilizing a member of the clinical care team including Physicians, Advanced Practice Providers, Clinical Navigators and other staff members
• Check and disperse daily faxes to the appropriate team member
• Scanning documents and maintaining medical records into practice management systems
• Enter claims for collections on FMLA, Rating Letters, etc.
• Assist with fulfillment of medical record requests as needed
• Recognize, welcome and register patients at check in. Serve as a role model for patient service
• Guide patients through intake processes, new patient forms, copies of office policies and legally required documents. Assist in full completion and accuracy of paperwork.
• Inventory, stocking and cleaning of lobby, PT bay and other clinic areas
• Complete transactions using POS systems, reconcile daily collections reports
• Inform administration of operational problems and patient feedback
• Provide coverage in multiple office locations as needed, including urgent care clinics
• Opening and closing of clinic
• Verify insurance and benefits for patients
• Any other job duties that might be requested by the doctors or management to help the office run efficiently
• Provide reports as requested per Management
• Attends mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absent
• Adheres to all company policies and procedures
• Engages referral sources in an effort to increase awareness of our clinics in the community
• Enhance the experience of referring organizations and providers to our clinics.
• Other duties as assigned

Qualifications

• Healthcare background
• Proficiency with computers, including Excel, team chats, and instant messaging platforms
• Ability to effectively manage multiple communication channels, including provider chats and in-person patient interactions
• High energy and proactive approach
• Team player with a positive disposition
• Ability to accept feedback and handle high-stress situations calmly and effectively
• Proficiency in using office equipment such as computers, scanners, fax machines, and phone systems
• Knowledge of general administrative and clerical procedures
• Familiarity with Microsoft Applications
• Strong data entry skills
• Excellent communication and organizational skills
• Prior knowledge of insurance and insurance benefits
• General typing proficiency
• Strong customer service skills

Experience

• Minimum 1 year of experience in a healthcare setting.

Skills

• Microsoft Excel
• Team chat and instant messaging platforms
• Data Entry
• General typing
• Office equipment operation (computer, scanner, fax, phone system)
• Administrative and clerical procedures
• Communication
• Organizational skills
• Customer service
• Insurance verification
• Stress management
• Teamwork

Additional Requirements

• Ability to provide coverage in multiple office locations as needed, including urgent care clinics.
• Capable of performing clinic opening and closing procedures.
• Availability to work Monday-Friday, either 7:30 AM - 4:30 PM or 8:30 AM - 5:30 PM shifts.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.