Complex DME Referral Coordinator – Remote
Position Overview
We are seeking an experienced and proactive Complex DME Referral Coordinator to join a reputable care management organization. In this 100% remote role, you will manage referral intake and end-to-end coordination for catastrophic injury cases, evaluating orders for specialized medical equipment and recurring supplies. This is a stable contract-to-hire opportunity offering comprehensive training and client-issued IT equipment.
Responsibilities
- Manage DME referral intake and care coordination specifically tailored to catastrophic injury cases.
- Evaluate and assess orders for custom rehab equipment (such as custom power wheelchairs and specialized shower chairs for quadriplegic patients) and recurring medical supplies (including urological/catheter items).
- Determine appropriate equipment and supply configurations even when standard item part numbers are not provided.
- Coordinate and liaise closely with Assistive Technology Professionals (ATPs), clinical teams, and specialized complex rehab technology (CRT) vendors.
- Maintain clear documentation, prioritize urgent order requests, and ensure timely delivery of essential patient supplies in a fast-paced setting.
Required Qualifications
- Strong medical knowledge and familiarity with complex/catastrophic injuries.
- Hands-on experience working with complex durable medical equipment (DME), custom rehabilitation technology, and recurring medical supplies.
- Ability to work independently with minimal supervision in a high-volume, fully remote environment.
- High sense of urgency, strong attention to detail, and collaborative communication skills.
Preferred Qualifications
- Bilingual proficiency in English and Spanish (strongly preferred).
- Prior experience with specialized CRT providers (e.g., Numotion, National Seating & Mobility, or specialized home infusion/supply vendors).
- Direct experience collaborating with Assistive Technology Professionals (ATPs).
Schedule
- Monday – Friday: Standard day shift (between the hours of 8 Am - 8 PM EST)
Compensation
- $24 - $26/hour (depending on experience)
Benefits
- Weekly Pay, Medical, Dental, Vision, Short Term Disability, Life Insurance
Complex DME Referral Coordinator – Remote
Position Overview
We are seeking an experienced and proactive Complex DME Referral Coordinator to join a reputable care management organization. In this 100% remote role, you will manage referral intake and end-to-end coordination for catastrophic injury cases, evaluating orders for specialized medical equipment and recurring supplies. This is a stable contract-to-hire opportunity offering comprehensive training and client-issued IT equipment.
Responsibilities
- Manage DME referral intake and care coordination specifically tailored to catastrophic injury cases.
- Evaluate and assess orders for custom rehab equipment (such as custom power wheelchairs and specialized shower chairs for quadriplegic patients) and recurring medical supplies (including urological/catheter items).
- Determine appropriate equipment and supply configurations even when standard item part numbers are not provided.
- Coordinate and liaise closely with Assistive Technology Professionals (ATPs), clinical teams, and specialized complex rehab technology (CRT) vendors.
- Maintain clear documentation, prioritize urgent order requests, and ensure timely delivery of essential patient supplies in a fast-paced setting.
Required Qualifications
- Strong medical knowledge and familiarity with complex/catastrophic injuries.
- Hands-on experience working with complex durable medical equipment (DME), custom rehabilitation technology, and recurring medical supplies.
- Ability to work independently with minimal supervision in a high-volume, fully remote environment.
- High sense of urgency, strong attention to detail, and collaborative communication skills.
Preferred Qualifications
- Bilingual proficiency in English and Spanish (strongly preferred).
- Prior experience with specialized CRT providers (e.g., Numotion, National Seating & Mobility, or specialized home infusion/supply vendors).
- Direct experience collaborating with Assistive Technology Professionals (ATPs).
Schedule
- Monday – Friday: Standard day shift (between the hours of 8 Am - 8 PM EST)
Compensation
- $24 - $26/hour (depending on experience)
Benefits
- Weekly Pay, Medical, Dental, Vision, Short Term Disability, Life Insurance
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
