Medical Assistant II – Outpatient Behavioral Health & Recovery
Location: Worcester, MA (On-site)
Position Type: Full-Time, 6-Month Contract
Pay Rate: $22.00 – $24.00 / hour (based on experience)
Schedule: Monday – Friday, 40 hours/week
About the Role
We are seeking a compassionate, dependable, and community-minded Medical Assistant II to join an outpatient recovery and addiction medicine clinic in Worcester.
In this role, you will be a vital part of a collaborative care team supporting individuals navigating substance use disorders and long-term recovery. Beyond your clinical skills, your greatest asset will be empathy—fostering an open, non-judgmental environment where patients feel supported, respected, and at ease from the moment they check in.
Key Responsibilities
Clinical Support & Procedures
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Prepare patients for examinations by recording vital signs and documenting thorough medical histories in the EMR.
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Perform routine phlebotomy (venipunctures) with care and confidence, putting anxious patients at ease.
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Administer urine drug screenings (UDS) and point-of-care CLIA-waived diagnostic testing.
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Administer patient injections under provider supervision and protocol guidelines (on-site training provided if needed).
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Assist medical providers with medication counts and prescription management workflows.
Patient Care Coordination & Lab Operations
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Support patient engagement and retention through appointment reminders, check-ins, and follow-up outreach.
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Manage inventory for clinic PPE, phlebotomy, and laboratory supplies.
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Partner with front office and laboratory colleagues to ensure daily clinic flow runs smoothly.
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Strictly maintain infection control protocols, clinical safety standards, and patient confidentiality (HIPAA / 42 CFR Part 2).
Candidate Qualifications
Required
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Education: High School Diploma or GED equivalent.
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Training / Certification: Completion of an accredited Medical Assistant (CMA/RMA), Phlebotomy, EMT, or LPN program.
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Experience: 1+ years of hands-on experience as a Medical Assistant, including regular phlebotomy/blood draw experience.
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Clinical Skills: Demonstrated confidence in venipuncture and basic laboratory screening procedures; willingness to be trained on intramuscular/subcutaneous injections.
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Interpersonal Attributes: Warm, patient-centered demeanor with a compassionate, non-judgmental perspective toward individuals living with substance use and behavioral health challenges.
Preferred
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Prior experience in outpatient behavioral health, addiction medicine, or community health.
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Active Basic Life Support (BLS) certification (or willingness to obtain within 90 days of start).
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Proficiency navigating Electronic Medical Record (EMR) software and standard office tools.
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Flexibility to float between local sister clinic sites if operational needs arise.
Why You’ll Love This Opportunity
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Early Weekends: Short clinic hours on Fridays (off at 2:00 PM) with no weekend shifts.
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Protected Breaks: Full 1-hour lunch break built into daily schedules.
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Sustainable Pace: Steady, manageable patient flow (~20–30 patients/day per clinic).
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Mission-Driven Impact: Make a measurable, dignified difference in the lives of patients actively working through recovery.
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Professional Continuity: Comprehensive 1-round interview process with prompt 24–48 hour communication and feedback.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
