You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Company Overview

Our client is a prominent entity in the health plan sector, offering a stable foundation for a career in health insurance and revenue cycle management.

Job Summary

Our client is seeking a dedicated Payment Analyst to manage inbound payment inquiries from individuals and commercial groups. This entry-level, remote role offers a dynamic team environment, focuses on accurate payment processing, and provides an accessible entry point into the healthcare industry. The ideal candidate will thrive in a fast-paced, high-volume setting, contributing to a collaborative and professional team.

Key Responsibilities

• Take inbound calls from individuals and commercial groups regarding payments (not debt collection).
• Take both initial and ongoing payments for insurance products.
• Respond to, record, and process telephonic payment inquiries.
• Navigate internal systems to identify the amount a member owes and determine specific payment deadlines.
• Work within multiple computer programs simultaneously to manage member data and process transactions accurately.
• Maintain a high level of service while managing fluctuating call volumes, which can exceed 1,000 calls per day during peak seasons.
• Provide consistent phone coverage during operating hours, typically from 8:00 AM to 5:00 PM.
• Maintain high technical expertise and quality scores while processing back-to-back calls.

Qualifications

• Previous experience in a call center environment is highly preferred to ensure comfort with the pace.
• Experience in collections or a related agency (preferred).

Experience

• 1 year minimum experience in taking payments in retail, call center, or finance roles.

Skills

• Payment Processing
• Call Center Operations
• System Management (ability to use multiple computer programs simultaneously)
• Ability to maintain high technical expertise and quality scores
• Strong customer service orientation

Education

• High School Diploma or equivalent.

Additional Requirements

• Ability to provide consistent phone coverage Monday through Friday.
• Flexibility with working hours required during enrollment season, with possible shifts from 8:00 AM to 5:00 PM or 10:00 AM to 7:00 PM, and the ability to work until 6:00 PM.
• Potential for extended hours/weekends during peak enrollment seasons (e.g., January).
• This is a remote position.
• Opportunity for conversion to a full-time employee based on performance after June 30th.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients