You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Financial Counselor to assist patients with understanding their financial obligations and payment options. This role involves comprehensive patient financial counseling, account setup, billing preparation, ensuring compliance, and contributing to process improvement strategies.
Key Responsibilities
- Patient Financial Counseling & Assistance: Explain insurance benefits, generate cost estimates, evaluate ability to pay, collect payments, arrange payment plans, and connect patients with financial aid or government funding programs.
- Account Setup & Billing Preparation: Verify insurance coverage, ensure referral appropriateness, confirm correct guarantors, and review documentation so accounts are ready for timely billing.
- Compliance & Quality Assurance: Stay up to date on CMS, AMA, and payer regulations; audit accounts to identify errors; and resolve deficiencies while reporting compliance concerns to leadership.
- Process Improvement & Strategy: Create and update policies for point-of-service collections, bad debt, and financial aid, while recommending improvements to self-pay pricing and collection workflows.
- Vendor & Policy Oversight: Ensure internal staff and external collection agencies strictly follow organization policies and collection guidelines.
- Communication & Interdepartmental Support: Answer and direct phone calls, serve as the internal expert for staff on billing and estimates, and coordinate among patients, doctors, facility managers, and insurers.
Qualifications
- Ability to learn quickly
- Organization and attention to detail
- Ability to operate Microsoft office suite
Preferred Qualifications
- Knowledge of medical and insurance terminology
- Ability to quote patient balances comfortably
Additional Requirements
- Flexible start window between 7:30 AM – 9:30 AM (8-hour shift + 30-min unpaid lunch) Timekeeping system allows a 1-hour buffer
- Training: Candidates are asked to come in at 8am during the training period, typically 2 weeks, after which they can start at their chosen time.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
