Job Overview

We are seeking friendly, customer-focused Patient Access Representatives to join a hospital admissions team. In this role, you will help patients through the registration and admission process, verify insurance information, collect payments, and ensure all necessary documentation is completed accurately.

This is a fast-paced healthcare environment where strong communication, compassion, and the ability to remain calm under pressure are essential. Healthcare experience is preferred but not required. Candidates with strong customer service skills who are comfortable working in a busy hospital setting are encouraged to apply.

Key Responsibilities

• Register and admit patients by collecting demographic information, verifying insurance eligibility, obtaining required signatures, and completing admission paperwork.

• Ensure registration information is accurate and complies with applicable state and federal regulations.

• Identify patients with potential insurance or financial concerns and notify the appropriate financial counseling team.

• Distribute completed admission paperwork to the appropriate departments and staff in a timely manner.

• Collect patient copayments, coinsurance, deductibles, and other applicable payments.

• Process patient payments and complete daily deposits.

• Assist with patient transportation as needed.

• Provide professional, compassionate customer service to patients of all ages, from newborns to geriatric patients.

• Protect patient confidentiality and comply with HIPAA privacy and security requirements.

• Collaborate with clinical staff and other departments to support an efficient patient registration process.

Required Qualifications

• At least 1 year of customer service experience in a fast-paced environment.

• Basic computer, clerical, and typing skills.

• Strong verbal and written communication skills.

• Ability to solve problems independently and exercise good judgment.

• Ability to remain calm, professional, and compassionate in stressful situations.

• Comfortable standing and walking for extended periods.

• Willingness to work 12-hour shifts, including weekends and holidays as assigned.

Preferred Qualifications

• Previous healthcare, hospital, patient registration, or medical office experience.

• Experience working directly with customers or patients in a high-volume environment.

• Familiarity with insurance verification, patient payments, or registration processes.

Schedule and Shift Details

• Day shift: 7:00 AM–7:00 PM.

• Night shift: 7:00 PM–7:00 AM.

• Full-time and part-time opportunities available.

• Part-time schedule: 1–2 twelve-hour shifts per week.

• Must be available to work weekends and holidays as assigned.

• Schedules are generally released approximately one month in advance.

• The Emergency Department operates 24 hours a day, 7 days a week, so scheduling flexibility is important.

Work Environment

This position offers the opportunity to work directly with patients and healthcare professionals in a busy hospital environment. Emergency Department staff may encounter patients experiencing serious injuries, medical emergencies, and stressful situations.

Patient Access Representatives must be comfortable working on their feet for extended periods, communicating with patients during difficult moments, and responding professionally to changing priorities. Patient transportation may also be required as needed. No lifting is required.

Why Apply?

• Opportunity to gain valuable hospital and healthcare experience.

• Healthcare experience is preferred but not required.

• Work alongside a collaborative team supporting patient admissions and registration.

• Potential opportunity to transition into a permanent position after the contract.

• Make a meaningful difference by helping patients navigate the hospital admission process.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.