You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Company Information

Our client is a rapidly expanding healthcare system known for fostering career mobility and providing a supportive management environment.

Job Summary

Our client is seeking a dedicated Scheduling Specialist to manage patient referrals, schedule appointments, handle insurance verification, and provide financial responsibility explanations. This role involves working with electronic work queues, making outbound calls to patients, and collaborating with clinical teams.

Key Responsibilities

• Working through Epic/electronic work queues.
• Making outbound calls to patients to confirm interest in scheduling older/pending referrals.
• Scheduling initial evaluations plus 8–10 follow-up appointments depending on treatment.
• Running benefits, verifying insurance, and obtaining/checking authorizations.
• Explaining patient financial responsibility / copays, including financial conversations for higher copays.
• Navigating multi-provider preference cheat sheets across Physical Therapy (PT), Speech Therapy (ST), and Occupational Therapy (OT).
• Handling inbound patient phone calls (shared responsibility among team).
• Collaborating day-to-day with clinical teams on benefit and scheduling questions.
• Managing approximately 50 charts per day for outbound work.

Qualifications

• Healthcare scheduling experience.
• Insurance verification/benefits running experience.
• Ability to multitask between inbound/outbound calls and queue management.
• High attention to detail.
• Quick learner, especially with complex provider preference sheets.
• Self-motivated with a track record of high outbound volume productivity.
• Experience with therapy scheduling (PT/OT/ST) is a plus.
• Epic experience is a plus.

Experience

• Experience in healthcare scheduling.
• Proven experience with insurance verification and benefits running.

Skills

• Proficiency in managing electronic work queues.
• Strong communication skills for patient outreach and financial discussions.
• Ability to navigate and utilize provider preference sheets effectively.
• Organizational skills to manage daily chart volume efficiently.
• Basic computer skills for navigating Electronic Medical Records (EMR) systems.

Additional Requirements

• Candidates must be residents of and work remotely from Arizona, Florida, Idaho, Texas, or Utah.
• Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Closing shift).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.