You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Our Client Company

Our client company is expanding its team, seeking highly motivated individuals passionate about connecting clients with essential care services. They are committed to fostering a collaborative environment where team members can make a significant impact on client well-being.

Job Summary

Our client is seeking a dedicated and proactive Care Connector to join their team. This role involves managing client outreach, conducting assessments, and guiding clients through their care plans. The ideal candidate will demonstrate strong problem-solving and communication skills to achieve high conversion rates and maintain quality assurance in client interactions.

Key Responsibilities

• Conduct intake calls for client requests.
• Perform outbound calls using an auto dialer to engage with prospective clients.
• Manage and complete assigned tasks monthly.
• Maintain high-quality standards in client interactions and documentation, aiming for 90% QA reviews.
• Achieve a 30% or higher conversion rate for client enrollment in care plans.

Qualifications

• Demonstrated ability as a problem-solver.
• Capacity to think and react quickly.
• Strong team player mentality, adaptable to change.
• Proficiency in computer literacy and typing skills.
• Successful completion of personality and skill assessments as part of the screening process.

Experience

• Preferred background in Case Management (CM).
• Preferred experience as a Licensed Practical Nurse (LPN) or Medical Assistant (MA).
• Preferred experience working with insurance carriers.
• Preferred background in Phlebotomy.

Skills

• Exceptional problem-solving abilities.
• Agility and quick thinking.
• Strong collaboration and teamwork skills.
• Adaptability to evolving environments.
• Proficient computer literacy.
• Accurate and efficient typing.

Additional Requirements

• This is a contract-to-hire position.
• Mandatory one-week training, Monday – Friday, 9am – 6pm EST.
• Regular work schedule will be Monday – Friday, 8am – 5pm or 9am – 6pm in the local time zone.
• Candidates will undergo comprehensive assessments, including computer literacy, typing, and a personality assessment (Myprint). References will be requested.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Medix continually strives to maintain a workplace free from any form of harassment, including sexual harassment, by any employee, vendor, customer, or visitor.

As a staffing firm working with a variety of clients, we will work to provide reasonable accommodation to any qualified applicant or employee with a disability, provided that the accommodation does not cause undue hardship or pose a direct threat to the health or safety of others.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.