You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Outreach Specialist to join their team. This role involves proactive phone-based outreach, engaging individuals in care plans, and managing various tasks within a dynamic call center environment.
Key Responsibilities
- Conduct proactive phone outreach, including cold calling, to meet monthly targets.
- Manage a high volume of tasks per month.
- Enroll individuals into care plans, striving for a high conversion rate.
- Adhere to quality assurance standards for all interactions.
Qualifications
- Strong problem-solving abilities and quick thinking.
- Demonstrated team player mentality, open to changes.
- Preferred: Background in Case Management (CM).
- Preferred: Licensed Practical Nurse (LPN) background.
- Preferred: Experience with carrier backgrounds.
- Preferred: Phlebotomy or Medical Assistant (MA) background.
Experience
- 3-5 years of experience working in a healthcare phone-based role.
Skills
- Excellent communication skills for phone-based roles.
- Proficient computer literacy.
- Strong typing skills.
- Adaptability and problem-solving.
- Teamwork and collaboration.
Additional Requirements
- Willingness to conduct extensive phone-based outreach.
- This is a contract-to-hire position.
- Ability to work Monday - Friday, 8am - 5pm PST hours.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
