You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Patient Access Representative to serve as a highly visible customer service position, managing the reception of patients, families, and healthcare providers. This role requires expertise in customer service, patient registration, scheduling, insurance verification, and adherence to Standards of Care.
Key Responsibilities
- Provide exceptional customer service to all patients, visitors, and customers.
- Prioritize patient flow efficiently.
- Verify insurance coverage and obtain benefit information.
- Triage phone calls and schedule appointments accurately.
- Respond to patient, visitor, and customer inquiries professionally.
- Obtain patient demographics, personal information, and medical history through interviews.
- Collect payments from patients.
- Assist with checking in patients and scheduling appointments.
- Call to verify appointments and patient benefits.
- Follow up on authorizations as needed.
- Scan documents into the system and collect co-pays.
- Perform other related duties incidental to the work described herein.
Qualifications
- Strong customer service skills.
- Superior written and oral communication skills.
- Ability to multitask effectively.
- Ability to work collaboratively in a team environment.
- Knowledge of healthcare and health insurance.
- Familiarity with medical terminology.
- Displays positive attitudes towards assignments and others.
- Ability to add, subtract, multiply, divide and calculate percentages.
Experience
- Minimum two years of experience in a healthcare or related customer service field.
Skills
- Strong Customer Service
- Written and Oral Communication
- Multitasking
- Teamwork
- Healthcare and Health Insurance Knowledge
- Medical Terminology
- Basic Math Skills (addition, subtraction, multiplication, division, percentages)
Education
- High School diploma or Equivalency (GED) required.
- Bachelor's degree preferred.
Additional Requirements
- Availability to work Monday-Friday, generally 9am-5pm or 9:30am-5:30pm, with required availability from 9am-6pm.
- Initial one week of Epic training will be 8am-4pm.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Medix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer/Veterans/Disabled*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
