You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Medical Front Desk Specialist to manage patient reception, scheduling, and administrative tasks, ensuring a smooth and positive experience for patients while supporting efficient clinic operations.

Key Responsibilities

• Greet and check in patients, creating a warm, welcoming, and positive experience.
• Schedule patient appointments and effectively coordinate provider calendars.
• Prepare patient charts 24-48 hours prior to appointments by verifying insurance benefits and eligibility.
• Collect patient co-pays, deductibles, and any outstanding balances in accordance with organizational policies.
• Coordinate front office triage and patient flow while maintaining effective communication with back office staff and clinic leadership.
• Answer incoming phone calls and respond to patient inquiries in a professional, courteous, and timely manner.
• Assist patients with referrals, authorizations (as applicable), and scheduling follow-up appointments.
• Monitor and respond promptly to Microsoft Teams and Athena Health communications.
• Scan, upload, and maintain accurate patient records in the electronic medical record (EMR) system.
• Maintain patient confidentiality and comply with all HIPAA and organizational policies.
• Perform other duties and responsibilities as assigned to support clinic operations.

Qualifications

• BLS certification.
• Experience with Athena (preferred).

Experience

• Minimum of 1 year of experience as a Medical Receptionist, Front Office Coordinator, or in a medical front office setting.

Skills

• Proficiency in EMR systems.
• Familiarity with Microsoft Teams and Athena Health communications.
• Strong organizational and communication skills.
• Ability to maintain patient confidentiality and comply with HIPAA.

Additional Requirements

• Work Schedule: Monday - Friday, 7:30 AM - 5:00 PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.