You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a skilled and proactive Licensed Agent to manage inbound call volume, provide exceptional customer service, and achieve call transfer targets. This role involves clarifying customer needs, following communication scripts, and maintaining detailed records within the call center database, all while building professional and caring relationships with clients.
Key Responsibilities
- Handle lead volume primarily through inbound calls (no cold calling).
- Follow communication scripts, prompts, and call flows when handling different topics.
- Meet Quality Assurance Requirements and other key performance metrics.
- Identify customer needs and clarify information for Call Center Agents.
- Seize the opportunity to transfer calls immediately or schedule appointments, where applicable.
- Build sustainable relationships by interacting in a professional and caring manner.
- Keep records of all conversations in our call center database in a comprehensive manner.
- Meet personal, team, and site call transfer targets.
- Handle inbound calls consistently throughout the day.
Qualifications
- Embrace the latest technologies available.
- Excellent customer service and communication skills.
- Proficient in computer skills and basic software packages.
- Intermediate to expert computer acumen.
- Remote Work Environment - must have a distraction-free/private workspace with reliable internet access.
Experience
- 3 years sales insurance experience
Skills
- Ability to embrace the latest technologies available
- Excellent customer service and communication skills
- Proficient in computer skills and basic software packages
- Intermediate to expert computer acumen
- Sales and metrics driven
Education
- Licensed in Personal Lines in home state
Additional Requirements
- Monday-Friday work schedule with shifts within operating hours (7am-8pm Central).
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
