You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Front Desk Associate to welcome patients and visitors, manage patient registrations, answer phones, handle data entry, and provide essential administrative and financial support for health center services. This role ensures comprehensive patient care, accurate record keeping, and compliance with all relevant regulations.

Key Responsibilities

• Welcome all patients and visitors. Register patients for health center services.
• Answer phones, direct calls, and reach out to patients as needed.
• Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions, and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements.
• Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services. Assess and collect patient fees.
• Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout. Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services, and HIPAA.
• Perform all applicable inventory functions. Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.
• Participate in the onboarding of new employees and supporting the cross-training of established employees.
• Collaborate with and provide coverage as needed at health centers in assigned neighborhoods.

Qualifications

• High school diploma.
• One to two years customer service experience.

Experience

• 1-2 years of customer service experience.
• Experience working in a health care setting (preferred).
• Experience working with Epic, NextGen, or any other electronic health record (EHR) system (preferred).

Skills

• Proficiency in computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Strong communication and phone etiquette.
• Ability to provide unbiased patient support and assistance.
• Proficiency in handling patient financial information, including insurance verification and fee collection.
• Knowledge of HIPAA regulations and federal, state, and local laws regarding healthcare services.
• Inventory management skills.
• Bilingual language skills (e.g., Spanish, Hmong) (preferred).

Education

• High school diploma.

Additional Requirements

• Ability to work a varied schedule, including Monday - Friday (8:30 AM to 4:30 PM), Tuesdays (11:00 AM to 7:00 PM), and rotating Saturdays (9:45 AM to 3:30 PM), with a day off during the week when working a Saturday.
• Ability to collaborate with and provide coverage as needed at health centers in assigned neighborhoods.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The Medix greater than 40-hour work week policy and at-will employment policy still apply for all employees in a payroll overtime-exempt classification. Payroll payroll payroll overtime-exempt employees are subject to the terms of the policies for work performed over 40 hours in a work week. For a full list of our Certifications, Awards, and Recognition, please visit our website.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.