You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Referral Manager responsible for managing patient referrals, ensuring completion, and handling communication with patients and referral processors. This role involves making outgoing calls to follow up on specialist appointments, eventually supporting incoming calls, and guiding patients through authorization policies. The position requires strong administrative and customer service skills within a healthcare setting, utilizing EMR (Next Gen) and RingCentral phone system.
Responsibilities / Job Duties
- Outgoing phone calls to patients to ensure completed referrals and close them out if specialists were seen.
- Eventually help out with incoming/inbound phone calls.
- Direct patients regarding authorization policies (e.g., if authorization expired, inform patient and notify referral processor to resubmit).
- Communicate with referral processors for new authorization resubmissions.
Minimum Education and Experience Qualification Requirements
Qualifications
- Medical administrative experience with general healthcare terminology.
- Customer service experience.
- Spanish bilingual required.
Experience
- Experience in medical administration.
Skills
- Proficiency with EMR - Next Gen.
- Experience with RingCentral phone system.
- Strong customer service skills.
- Excellent communication skills, particularly in Spanish.
Additional Requirements
Hybrid schedule after initial training; all 5 days on-site for approximately 3-4 weeks of training, then work from home about 3 days a week.
Schedule / Shift
Monday - Friday, 9:00 AM - 5:30 PM.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
