You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Scheduler to manage inbound and outbound calls, schedule tests and procedures, and ensure accurate patient information. This role plays a vital part in facilitating the pre-registration process and providing essential instructions to callers regarding their appointments.

Key Responsibilities

• Conducts outbound calls and answers incoming calls using a standard greeting and scripting to schedule tests or procedures according to departmental processes.
• Completes the scheduling process by obtaining required information to ensure the accuracy of scheduled examinations.
• Receives and forwards messages, faxes, and physician orders (not scheduled in Central Scheduling), to the appropriate departments, nurses and/or physician’s offices, as required.
• Collects and validates patient demographic information, including insurance type, to facilitate the pre-registration process.
• Maintains and completes scheduling work orders list and retrieves voicemail messages in an organized and timely manner.
• Provides appropriate patient instructions, location directions, and arrival time caller. Answers any questions regarding preparations or refers to the appropriate personnel.
• Performs any other duties as assigned to maximize department’s efficiency.

Qualifications

• HS Diploma
• Medical terminology/background and customer service experience

Experience

• 1–2 years of experience preferred
• Prior healthcare engagement center / scheduling background preferred

Skills

• Medical terminology knowledge
• Customer service expertise

Education

• High School Diploma

Additional Requirements

This is an onsite position, Monday through Friday, 9:00 AM – 5:30 PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.